Bangkit Wijaya, F., Budiaji, W., Priyantama Ramadhan Bagaskara, R., Ainun Tazkia, Z. and Dwi Anugrah Pertiwi, D. 2025. The Digital Frontline: A Thematic Analysis of User Grievances and Satisfaction Drivers for Indonesian Public Service Apps. Proceedings of The International Conference on Data Science and Official Statistics. 2025, 1 (Dec. 2025), 587–612. DOI:https://doi.org/10.34123/icdsos.v2025i1.738.