BANGKIT WIJAYA, F.; BUDIAJI, W.; PRIYANTAMA RAMADHAN BAGASKARA, R.; AINUN TAZKIA, Z.; DWI ANUGRAH PERTIWI, D. The Digital Frontline: A Thematic Analysis of User Grievances and Satisfaction Drivers for Indonesian Public Service Apps. Proceedings of The International Conference on Data Science and Official Statistics, [S. l.], v. 2025, n. 1, p. 587–612, 2025. DOI: 10.34123/icdsos.v2025i1.738. Disponível em: https://proceedings.stis.ac.id/icdsos/article/view/738. Acesso em: 27 dec. 2025.