Knowledge Management System in Official Statistics: An Empirical Investigation on Indonesia Population Census

Abstract

National statistical offices around the world show a strong interest in producing reliable, objective, and accurate information in compliance with a high level of professional and scientific standards. Such a set of information provided by government agencies is known as the official statistics. To support the potential of knowledge-based business processes and deliver high-quality public services, knowledge management systems (KMS) are undoubtedly required. In this work, we study the impact of embracing KMS in one of the most massive scale statistical census in South East Asia, the 2020 Indonesia Population Census (IPC2020). The regression analysis is utilized in this study where the perceived usefulness is the dependent variable and the perceived ease of use become the independent variable. Our findings reveal that KMS utilization gains a positive influence on the perceived ease of use and usefulness among the stakeholders and organizing personnel. This provides an incentive to enlarge the range of implementation and improve the system and infrastructure capability to better support the knowledge-driven collaboration among stakeholders of the statistical office.