Do Tourist Attraction Objects Implement Health Protocols? Analysis of Tourist Attraction Object in East Java Province Using Google Maps Review

Abstract

The COVID-19 pandemic has impacted the tourism sector, particularly the Tourist Attraction Object (TAO) in Indonesia. This research aims: to analyse the implementation of health protocols and facility conditions at TAO, to analyse the change in visitor sentiment and rating towards TAO before and during the COVID-19 pandemic, to analyse the close relationship between ratings and reviews of visitor sentiment on TAO, to analyse the possibility of web scraping data to complement tourism data from BPS Statistics Indonesia. Using Google Maps review, this research uses the Multinomial Naïve Bayes (MNB), Term Frequency-Inverse Document Frequency (TF-IDF), pseudo-labelling, and word association methods. The results show that the health protocol has been implemented in TAO of East Java province, the available facilities are good, and there is no change in reviews during the TAO pandemic. The Stuart-Kendall Tau-c value shows a weak relationship in a positive direction between rating and review sentiment. According to Haversine, Jaro Winkler, and Levenshtein, the data calculation indicates that web scraping data can complement tourism data for BPS-Statistics Indonesia.